FAQ
The program is open to registered businesses (Agencies, Venues) and self-employed professionals (Consultants) with a valid Tax ID. We do not work with private individuals without a legal business status.
No. Joining is free. We also provide a free NFR (Not-for-Resale) license for you to learn the product.
No. For the Referral (10%) tier, you only need to know the industry. For the Solution (20%) tier, you need to know how to use the software settings, but no coding skills are required.
No. The program is for referring new independent clients. You cannot earn commission on your own subscription.
Yes! This is a common scenario. You help your director automate their work and earn a commission for the introduction and setup.
The difference is your involvement and the commission rate per client:
Referral (10%): You simply share your unique link or code with a Camp Director. They must register an account in the system themselves. We handle the demo, sales, and all technical support.
Solution (20%): You are the primary point of contact. You onboard the camp and provide first-line support. Your contact details will be displayed in the Camp’s admin panel as their “Support Manager.”
Yes. Your partner status is defined per client. You can have a “mixed portfolio”:
For Client A (who needs full setup), you act as a Solution Partner and earn 20%.
For Client B (who just used your link), you act as a Referral Partner and earn 10%.
Attribution happens automatically if:
A Camp Director clicks your Referral Link and registers an account within 1 year (365-day cookie).
Or, a Camp Director enters your unique Partner Code manually during their registration. Important: A representative of the Camp must register in the system. You cannot simply send us a name; they must create an account.
After your application is verified, we will send you a Partner Agreement via an electronic signature service (e.g., DocuSign or PandaDoc). You must sign this digital document to activate your payouts.
If a client contacts us and requests to switch to CampOrganizer’s direct support (instead of yours), your status for that specific client will change from “Solution” to “Referral.” Consequently, your commission for future invoices for that client will be adjusted from 20% to 10%.
The rate depends on your role for each specific client:
10% for Referral Partners: You share your link or code with a Camp Director, and they register the account themselves. We handle the sales and support.
20% for Solution Partners: You manage the sale, onboard the client, and provide first-line support. Commission is calculated on every paid invoice generated by the client.
You receive commissions for the lifetime of the client’s account, with one important condition: To remain linked to your partner account, the client must be active. If a linked camp does not have at least one paid invoice within a 12-month period, they will be automatically unlinked from your account, and commissions will stop.
The commission is calculated based on the Net Revenue of the invoice—this means the total amount paid by the client minus any applicable taxes (VAT/Sales Tax).
Yes. Your commission percentage applies to all software-related payments, including recurring subscriptions and large one-time fees for White Label setup or custom branding.
No. If you charge the client for setup, training, or consulting, you keep 100% of that fee. We do not take any percentage of your service revenue.
Yes, we can support a “Unified Billing” model to make it easier for the client.
Condition: We can only bill for your services after the work is completed and confirmed by the client (no pre-payments).
Once the client pays us, we transfer 100% of your service fee to you (minus standard payment processing fees).
Payouts are processed monthly upon request. There is a 30-day Hold period from the moment the client pays their invoice. This allows us to account for potential refunds or bank disputes. After 30 days, the commission status changes from “On Hold” to “Ready for Payout.”
If a client requests a refund during the 30-day Hold period, the commission associated with that invoice is cancelled. This is why we do not release funds immediately.
The minimum withdrawal amount is €100.
Go to the “Finance” section of your Partner Cabinet.
The system automatically aggregates all commissions with the status “Ready for Payout”.
You will see the total available sum.
Click the “Request Payout” button.
Attach one single invoice from your company to us for this total amount and submit the request.
Go to the “Finance” section of your Partner Cabinet.
The system automatically aggregates all commissions with the status “Ready for Payout”.
You will see the total available sum.
Click the “Request Payout” button.
Attach one single invoice from your company to us for this total amount and submit the request.
We support Bank Transfer (SEPA/SWIFT) for all amounts and PayPal for amounts up to €500.
The base currency of the program is Euro (€). If a client pays in USD or another currency, the amount is converted to EUR at the time of the transaction, and your commission is fixed in Euros.
Yes. Since this is a B2B relationship, we require a valid invoice from your legal entity or sole proprietorship to process the payout compliant with tax laws.
No. We pay you the full Gross amount as a service payment. You are solely responsible for declaring and paying taxes in your country of tax residence.
Yes. Any upgrade, additional branch, or new module purchased by your client increases their invoice amount, and your commission grows accordingly.
We do not charge a fee for sending the payment, but your bank or PayPal may charge their standard incoming transaction fees. These costs are covered by the recipient.
Your Partner Cabinet provides a full history of all client invoices, their statuses (Paid/Refunded), hold expiration dates, and a log of your past payout requests.
We use two reliable tracking methods:
Cookies: When a client clicks your link, we “remember” their browser for 365 days.
Partner Code: During registration, a camp can manually enter your unique 6-character code. This method is prioritized and guarantees attribution, even if the client switched devices or cleared their cookies.
Your Partner Code is the unique 6-character string found at the end of your referral link. We recommend asking clients to enter this code manually during sign-up. This guarantees 100% attribution. It is especially important if a client might have clicked other partners’ links in the past year—manual entry overrides any previous cookie history and prevents conflicts.
You can use the “Attach Camp” feature in your Partner Cabinet. You will need to submit the Camp Name and the Director’s Email. We will verify the connection, and if confirmed, manually link them to your account.
You can only use this feature if the camp does not yet have any paid invoices and is not already linked to another partner. If the camp has been working with us for a while, has a payment history, or is managed by another partner, the “Attach Camp” request will be rejected.
The information appears in your “My Camps” list almost instantly—immediately after the camp representative confirms their email address and completes the basic registration process.
Yes. In the Finance section, invoice statuses update automatically (Paid, Unpaid, Overdue). As soon as an invoice is paid by the client, you will see your calculated commission with a “Pending” (On Hold) status.
That depends on your status:
Referral Partner (10%): No. You simply pass the lead/link, and our Sales Team conducts the demo.
Solution Partner (20%): Yes. You act as the expert, conduct the demonstration, and help the client with the initial setup.
No. The registration must be completed personally by the camp representative. The process requires email verification for the person who will legally sign the User Agreement (Offer) and manage the system.
You are welcome to advertise your own services (e.g., “Camp Consulting” or “CRM Implementation”), but you are strictly prohibited from using the brand name “CampOrganizer” in ad headlines or bidding on our branded keywords. We compete on service quality, not on Google Ads bids.
Yes. We provide a REST API. The Camp Administrator can generate an API Key directly from their admin dashboard settings to grant you access for integrations.
Yes, we support webhooks to trigger real-time data syncing events in external systems.
Yes. Partners can access a Sandbox environment to test API calls and integrations safely without affecting live data.
A: In the standard version, you can upload the camp’s logo for invoices and emails. However, full UI customization (changing interface colors/branding) is only available via our White Label solution, which is deployed by our engineering team.
Yes, we are fully GDPR compliant. Data hosting depends on the client’s region:
US Clients: Hosted on servers in the USA.
European & International Clients: Hosted on servers in Europe to comply with local data residency laws.
We have native integrations with Stripe for payments, and QuickBooks and Odoo for accounting. We are continuously adding new integrations to the roadmap.
Yes. We have a deep integration with n8n. This allows you to build complex, low-code automation workflows between CampOrganizer and thousands of other apps.
Yes. While the system has built-in reporting, you can build fully custom dashboards by extracting data via the API or by processing it through our n8n integration.
Yes. Data migration can be done using our standard CSV import tools or via the API for more complex datasets.
The system is localized into several languages (and we are adding more). The currency is set at the Camp level (one base currency per account).
Yes, we offer 3 native mobile apps (iOS & Android): for Counselors, Camp Admin Staff, and Parents/Participants. All apps are free to download. For Enterprise clients, these apps can be White Labeled (fully branded).
According to our Data Processing Agreement (DPA), the Camp (Client) is the Data Owner (Controller), and CampOrganizer acts as the Data Processor.
We release updates monthly. We rigorously test every release to ensure backward compatibility. Partners can join our Beta Program to test new features and check their integrations in a staging environment 30 days before the public release.
Yes. Solution Partners and Integrators have direct access to our technical support team for API and integration assistance.
Yes. You can embed the booking engine into any website using a simple HTML iframe, our dedicated WordPress plugin, or a JavaScript snippet.
You act as an Independent Contractor. Participation in the Partner Program does not create an “Employer-Employee” relationship. You operate your own business and determine your own schedule and methods.
You do not need to mail a physical contract. The process is digital: Once we verify your business registration data (KYB check), we will send you the agreement via an Electronic Signature (E-sign) service. Signing this digital document is sufficient to validate the partnership.
You are solely responsible for declaring your income and paying all applicable taxes in your country of tax residence. We pay you the full Gross amount as a B2B service payment.
No, there is no exclusivity requirement. You are free to recommend and sell other software solutions. We are confident that our product quality and commission structure will make us your preferred choice.
No. By default, partner status does not grant you access to the data inside a camp’s account. Only authorized staff members of the Camp have access to personal data. Note: A client may voluntarily create a user account for you (e.g., for support purposes), but this is a private agreement between you and the client.
CampOrganizer signs a DPA directly with the Camp (the Client) as the Data Processor. You do not need to sign a DPA with us. If you, as an Agency, plan to process the client’s data (e.g., exporting lists for marketing), you should sign a separate confidentiality agreement directly with the client.
You receive a limited, non-exclusive license to use our official logos, screenshots, and marketing materials solely for the purpose of promoting the product. You may not alter the logos or use them in a way that is misleading (e.g., impersonating the corporate headquarters).
We have a zero-tolerance policy for:
Sending spam (email or messengers).
Bidding on “CampOrganizer” brand keywords in PPC ads.
Impersonating a CampOrganizer employee.
Registering fake accounts to generate commissions.
No. CampOrganizer bears the responsibility for service availability, server security, and data integrity under our Service Level Agreement (SLA) signed directly with the client.
If you change your company structure or tax details, you must notify our support team. We will sign an Assignment Agreement to legally transfer the account rights and future payouts to your new entity.
Yes. If a camp is already linked to another partner (via link or code), you cannot transfer them to your account. Disputes are resolved by the Partner Program Manager.
You can terminate the agreement at any time by sending a written notice to our Partner Support team 30 days in advance.
We review our partner policy once a year.
For Existing Clients: Your current commission rates for clients you have already referred are locked. They can only be changed by mutual agreement.
For New Clients: Any clients referred after a policy update takes effect will be subject to the new terms.
Yes. Obligations regarding the non-disclosure of confidential information (such as internal processes, roadmaps, and contract terms) remain in effect for 3 years after the partnership ends.
